Question 1

How to place an order?

Accepted Answer

To place an order:
 
1) Choose the products from this catalogue website, and add it to your cart.
2) Take a screenshot of your cart and dm/whatsapp/email it to us. Or, you can send us the names of the products, including all details (colour, qty etc.)
3) Once we check availability, we will proceed with your order confirmation. 
4) You will then have your products delivered to you in 1-3 business days!

Question 2

How can you send us your order details?

Accepted Answer

Once you have chosen your products, you can send us your order by:
 
1) Take a screenshot of your cart/products you like and send it to us via:
     - Instagram dm @theholystrawco_
     - Whatsapp +971549933123
     - Email: theholystrawco@gmail.com
2) Include all details, like colour, qty and shape of the straws. 
3) We will then confirm availability and proceed with your order.

Question 3

What regions are eligible for delivery?

Accepted Answer

We deliver across UAE within 2 days. For further details, please get in touch with us via whatsapp/instgarm dm/call using the details listed on the contact page.

Question 4

How long does delivery take?

Accepted Answer

In usual circumstances, you will have your order delivered to you in 1-3 business days. Wholesale orders may take longer depending on availability and size of order.

Question 5

What is the return/exchange policy?

Accepted Answer

Due to Covid-19 and other hygienic and logistical reasons, we are currently unable to process any return/exchange requests. If there are any concerns, please get in touch with us via email, Instagram dm or Whatsapp and we will try our best to acknowledge your concerns!

Free Delivery for orders Over AED 100 in uae

faq

Frequently asked questions

How to place an order?

How can you send us your order details?

What regions are eligible for delivery?

How long does delivery take?

What is the return/exchange policy?